LunarPages has been offering web hosting packages for over five years. Customer satisfaction with their service is high and the features that their packages offer rival most of their competitors at very reasonable rates. As with any service, however, there are reports of problems.
Where LunarPages seems to excel most is in the area of customer support. Many LunarPages clients report that they are almost always able to resolve their issues directly with staff from the LunarPages support system.
LunarPages offers e-mail support for both current customers and those considering using their services. They also offer support through an online form that is forwarded to a support help desk. In addition, they offer a toll-free customer support line. Customers report that the representatives do answer the phones and are friendly and helpful.
Other forms of support include LunarForums where customers can communicate with each other and offer help. Hosting a forum where their customers can openly communicate indicates that they are confident that their customers are satisfied with the services they offer. They also offer a live chat where customers can chat with more than one of the support staff simultaneously.
LunarPages packages begin at $6.95 a month for their basic service. This is a very competitive rate for the services that they offer. With that customers receive free set up, free site transfer, and a free domain name for life and much more. They offer a 30 day money back guarantee.
With up to 5000 MB of storage and 400 GB of bandwidth per month, their basic service is adequate for most basic web sites. They also offer unlimited e-mail accounts.
Customers who report problems frequently say that LunarPages will shut down a website with no notice. Reasons given include using too many resources or being suspected of sending out spam. They also note that these shut downs seem to happen in the middle of the night when it is less likely for site owners to be aware of what is going on.
Another report from some customers is that after signing up for the $6.95 package and getting their site up and running, LunarPages tells them they must pay a higher price. Customers are told they are using more resources than the $6.95 package allows.
Since LunarPages offers customer support before signing up for their services, it would be advisable to discuss your needs with them and ask questions before buying their service.
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